Privacy Policy

IMPORTANT NOTICE

This Privacy Policy ("Policy") describes how San Lak Services Pvt. Ltd. and Namaha Om Trust, jointly operating as Sanatan Parivar ("we", "us", "our", "the Organisation"), collect, use, store, protect, and handle personal information of users ("you", "your", "User", "Member") who access or use our Website, register as members, make contributions, or interact with our services in any manner.

This Policy forms part of and must be read together with our Terms and Conditions and Refund Policy.

BY USING OUR WEBSITE OR REGISTERING AS A MEMBER, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND CONSENT TO THIS PRIVACY POLICY IN ITS ENTIRETY. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF THE WEBSITE IMMEDIATELY.

LEGAL FRAMEWORK & COMPLIANCE

1.1 Legal Entities

This Policy is issued jointly by:

a) San Lak Services Pvt. Ltd. — A private limited company incorporated under the Companies Act, 2013, responsible for the technology, operational, and administrative functions of the platform. San Lak Services Pvt. Ltd. acts as the primary data processor for all technical operations of the Website.

b) Namaha Om Trust — A trust registered under applicable Indian trust law, responsible for the spiritual, cultural, and community welfare activities of the initiative. Namaha Om Trust acts as a data fiduciary to the extent it collects and processes member data for trust-related activities.

1.2 Applicable Law

This Privacy Policy is drafted in accordance with and subject to:

• The Information Technology Act, 2000 ("IT Act")
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules")
• The Digital Personal Data Protection Act, 2023 ("DPDP Act"), to the extent notified and in force
• The Companies Act, 2013
• The Indian Trusts Act, 1882
• Any other applicable central or state legislation governing data privacy and protection in India

1.3 Compliance Commitment

Both San Lak Services Pvt. Ltd. and Namaha Om Trust are committed to handling your personal data responsibly and in compliance with applicable law. In the event of any conflict between this Policy and applicable law, applicable law shall prevail.

INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you register, contribute, or interact with our Website, we may collect the following categories of personal information:

a) Identity Information:

• Full name
• Date of birth
• Gender
• Photograph (if uploaded)
• Government-issued identification details

b) Contact Information:

• Mobile number
• Email address
• Residential address
• City, state, and PIN code

c) Financial Information:

• Payment method details (via third-party gateways)
• Transaction reference numbers
• Contribution amounts and dates

d) Community & Spiritual Information:

• Gotra, sampradaya, or spiritual lineage (optional)
• Preferred language
• Temple or religious institution affiliation (optional)

e) Communication Data:

• Messages, queries, or feedback
• Responses to surveys or community polls

HOW WE USE YOUR INFORMATION

San Lak Services Pvt. Ltd. and Namaha Om Trust use your personal information for the following purposes:

• To process and manage your registration and membership.
• To verify your identity and eligibility as a member.
• To process contributions and issue acknowledgements.
• To communicate with you regarding your membership.
• To send updates, newsletters, events, and announcements.
• To facilitate community engagement among members.
• To manage campaigns, initiatives, and events.
• To improve website functionality and user experience.
• To detect fraudulent or unauthorised activity.
• To comply with legal obligations.

DATA SHARING & DISCLOSURE

5.1 We Do Not Sell Your Data

NEITHER SAN LAK SERVICES PVT. LTD. NOR NAMAHA OM TRUST SELLS, RENTS, TRADES, OR OTHERWISE TRANSFERS YOUR PERSONAL INFORMATION TO ANY THIRD PARTY FOR COMMERCIAL PURPOSES.

5.2 Permitted Sharing

• Between San Lak Services Pvt. Ltd. and Namaha Om Trust
• Trusted service providers (payment gateways, hosting, analytics)
• Legal or regulatory authorities when required by law
• Protection of organisational rights and safety
• Organisational restructuring or mergers

5.3 No Disclosure to Political Organisations

Neither entity will share personal data with any political party, political campaign, or election-related organisation.

DATA SECURITY

Both entities implement reasonable and appropriate technical and organisational security measures including encryption, access controls, regular security assessments, and secure server environments.

However, no system of transmission over the internet is 100% secure and absolute security cannot be guaranteed.

YOUR RIGHTS AS A DATA PRINCIPAL

• Right to Access your personal data
• Right to Correction of inaccurate data
• Right to Erasure where legally permissible
• Right to Withdraw Consent
• Right to Grievance Redressal

CHANGES TO THIS PRIVACY POLICY

San Lak Services Pvt. Ltd. and Namaha Om Trust reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on the Website with a revised effective date.

ACKNOWLEDGEMENT

BY USING THIS WEBSITE OR REGISTERING AS A MEMBER, YOU ACKNOWLEDGE THAT YOU HAVE READ AND FULLY UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION AND USE OF YOUR PERSONAL DATA BY SAN LAK SERVICES PVT. LTD. AND/OR NAMAHA OM TRUST.